When Jakob Nordanbro wanted to seek something new after years in service occupations and sales, he chose the IT industry - 'because IT is always relevant and grows day by day.' Today he works as a First-Line support technician and team leader at Nordlo in Falun, where he combines customer support with the development of the function. For him, the most important thing is to have his voice heard and to be involved in decisions that affect the daily work going forward.
Jakob Nordanbro
Jakob Nordanbro
Hello Jakob! Tell me, how did your journey with Nordlo begin?
I have previously worked in other service professions and sales and wanted to seek something new, thinking that IT is always in demand and is growing into something bigger day by day. Today I work as a First-Line support technician & team leader for the First-Line function at Nordlo in Falun.
What does a typical working day look like for you?
A typical working day for me involves answering support calls and emails from our customers and often resolving the issues that have arisen directly. Otherwise, I escalate it to the other consultants.
What is Nordlo like as a workplace?
Nordlo is a very stable and developing workplace. You get to contribute to decisions and don’t have to be afraid to express your opinions. Everyone gets their voice heard and feels important to the daily work. At Nordlo, we are good at collaborating between different offices, and there is a lot of great knowledge from various resources. If we encounter a problem, we can always reach out to colleagues in other locations. As a unit, we are very strong.
As employees, we always get to participate and contribute to decisions and do not have to be afraid to express our opinions. Everyone's voice is always heard.
What challenges you in your daily life and what is most rewarding in your work?
As a support technician, new types of cases come in every day, and no day is the same as the other. You learn something every day. The most rewarding part of my role is being able to continuously develop our First-Line function and being part of the work moving forward.
What advice can you give to someone who wants to work at Nordlo?
Be receptive, dare to ask for help from others, and dare to collaborate.
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