From store manager and marketing consultant to First line support at Nordlo's helpdesk – a journey that shows broad experience is worth its weight in gold within IT support. After ten years at Appex, Roy became part of the Nordlo family, and now he starts his days as early as seven o'clock to help customers with everything from support cases to administrative tasks at Nordlo in Haugesund.
Roy Aase
Roy Aase
As First line support at Nordlo's helpdesk in Haugesund, Roy Aase starts his days at seven by going through incoming cases and assisting customers. His role involves registering ongoing customer cases, solving support tasks, and handling administrative work such as invoicing and follow-up on customer inquiries.
"My days are filled with ongoing support cases and follow-ups, but I also have varied tasks that include finance, administration, and follow-up on service and customer agreements. What makes the job interesting is the diversity – no day is the same as another," says Roy.
It means a lot for the working environment that everyone gets to participate and influence decisions and how we should work.
From shop to IT support – a broad experience base
Roy has an unusual background for the IT industry. After six years as a store manager and time spent as both a department head and marketing consultant, he worked at Appex for ten years before the company became part of Nordlo. "The broad experience from different roles helps me understand customers' perspectives in an entirely different way," explains Roy.
To be part of something greater
“Nordlo is an exciting, forward-looking company that is growing. I really appreciate being part of something larger and having a vast network with many different competences. I feel that I learn something new every day,” says Roy.
In the future, he looks forward to getting to know even more of his Nordlo colleagues and being part of the journey as the company continues to develop.
The future of IT will be more user-friendly
When asked about the future challenges for the industry, Roy is optimistic: "In the future, I believe that traditional IT services and systems will become even more user-friendly and therefore more manageable for both the end user and for us who maintain them. This will make our work both more efficient and more focused on consultancy."
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