Returkraft chooses Nordlo as a partner
Returkraft is an energy recovery facility that handles residual waste and special waste but lacks its own internal IT department. After a procurement process for their IT services, they chose Nordlo as their partner, in need of a supplier that has technical expertise and can understand and meet their needs regarding all daily operations so they can focus on the core business of the company.
Customer
Returkraft
Services from Nordlo
Cloud and infrastructure
Modern workplace
Digital business development
Branch
Industry and logistics
Collaboration in brief
- Integration partner without its own IT department
Wide range of services with data centre operations, cloud services, and AV equipment for complete support.
- Proactive advice and project management
Consulting services, easy-to-understand communication and quick handling of support cases.
- Secure operation from anywhere
Remote servers that enabled efficient remote work and focus on core business without IT worries.
Challenge
Energy recovery without an in-house IT department requires broad technical support
Returkraft chose to initiate a collaboration with Nordlo after conducting a procurement for its IT services. The challenge at Returkraft is that they need a supplier that can provide support for all their daily operations, as they do not have their own internal IT department.
Therefore, they require a supplier that has technical expertise and can understand and meet their needs across all their daily operations, allowing them to focus on the company's core business.
Nordlo communicates and presents challenges and solutions in an easily understandable way and quickly addresses any issues reported to Nordlo's support centre.
Solution
Integration partner with a broad spectrum of services and a proactive approach
Nordlo is an integration partner that delivers a wide range of services to Returkraft. The deliveries include managed IT services, with the operation of a server located in Nordlo's data centre in Vennesla, Norway, while the delivery also encompasses connectivity, cloud services from Microsoft, client operation of computers, as well as the supply and installation of AV equipment for meeting rooms.
Returkraft also utilises Nordlo's expertise for consulting and project management, as well as consultancy services used when support is needed in daily operations. Nordlo aims to be a proactive partner that identifies opportunities and potential for improvement.
Nordlo communicates and presents challenges and solutions in an easily understandable way and quickly addresses any issues reported to Nordlo's support centre.
Results
One hundred per cent functionality and focus on core activities
"Nordlo's deliveries have functioned one hundred percent ever since they took over the operation of our systems. There is nothing as frustrating as when data systems do not work, but since we started collaborating with Nordlo, we have been able to avoid thinking about the technical data issues and focus entirely on our tasks," says Marit Løvland at Returkraft.
Marit Løvland particularly emphasises the invaluable possibility of being able to work securely from any location. Especially during the most intense period of the pandemic, they benefitted greatly from being able to use a remote server and continue to work effectively while quarantined from home, which ensured a secure operation despite the restrictions in society.
Nordlo is a proud supplier to Returkraft and will continue to strive to be a safe and reliable advisor for good solutions in the future.
About Returkraft
Energy recovery facility for residual waste and special waste
Returkraft is an energy recovery facility located in Langemyr, 5 km north of central Kristiansand in Norway. The facility handles a total of 130,000 tons of residual waste and special waste annually.
Contact us!
Related cases
With close collaboration and a strong focus on business insight, we have created many long-term and successful customer relationships across several industries.
Eton freed up time for business development with cloud transformation
How Nordlo helped Norec to modernise IT operations and move to the cloud
IT investment future-proofs JSC Förvaltning
