Linnea Skärdin

As Service Delivery Manager, Linnea Skärdin is responsible for delivery to clients purchasing SOC or other security services from Nordlo. Together with her team, she ensures that the quality of delivery is maintained, that the reporting is accurate, and that the client is satisfied.

"I am responsible for ensuring that the work is on the right path from a security strategy perspective. It involves several components. Technical knowledge is essential, but it also requires the ability to build trust, an understanding of the client's needs, and which services they require to advance their security efforts. It's quite a significant role; I am so glad to have gained this trust," says Linnea.

From Nordlo Partner to Nordlo Employee

Linnea previously came from Darktrace, a British AI product company in cybersecurity and a long-time Nordlo partner. "Nordlo has a good reputation and widespread trust in the market. I knew there were capable and skilled people working here and that the company was big enough to have good processes in place, yet still offered a chance to have your voice heard. Creativity is encouraged here, and management welcomes ideas and initiatives. Furthermore, there is a good and warm atmosphere in the office," Linnea continues.

What is your perspective on working in a decentralised organisation like Nordlo?

"I come from a centralised company and know what it can do to creativity. Nordlo is a decentralised organisation that gives employees responsibility and the opportunity to develop. This is good for creativity and boosts morale. Short decision-making paths and freedom with responsibility allow us to be agile and try new things, while still having the backing of a whole group behind us."

How do you view your development opportunities at Nordlo?

"I already feel that I have the best job in the world, jackpot if I may say so myself! Even during my recruitment process, we had a good dialogue about how the role could be adapted to me. Working here is more than just managing a position; you are given the space to develop. I see a bright future at Nordlo."

When asked what engages Linnea at work, the answer is simple. Teamwork! "It's easy to focus so much on delivering top-notch service to the customer that you forget the internal aspect. The Service Delivery Manager is also a leadership role, and I want to work actively on team building, collaboration, and ensuring that everyone is happy and develops."

When are you the proudest in your professional role?

"I enjoy being out and talking to customers, both because I like meeting new people and because I am driven by the challenge of breaking the dynamic in dull IT rooms. I am proudest when I manage to enthuse people who initially seem grumpy and contrary. When I can start a conversation and successfully move an issue forward, that is when I truly thrive. Being able to contribute to the debate is simply fantastic." concludes Linnea.