Being new in the IT industry and loving challenges is a perfect combination for personnel and skills development. Henrik Firing Nystuen works as a junior system technician at Nordlo and has embraced both first line support and complex system deliveries during his nearly two years. For him, every day is an opportunity to learn something new – and every satisfied customer is proof that the team has succeeded.
Henrik Firing Nystuen
Henrik Firing Nystuen
Encountering challenges at work is not uncommon when you're new to the industry, says Henrik Firing Nystuen, who works as a junior systems technician at Nordlo. Here he shares more about his role and what he thinks is the best part of his profession and workplace.
Henrik has been working as a junior systems technician at Nordlo for almost two years and is thus part of Nordlo's highly appreciated support team. A typical workday for Henrik involves answering support calls and cases from customers as first-line support. On other days, he handles incoming requests regarding operations and system changes and performs deliveries as needed.
What is the best part of working at Nordlo?
"The absolutely best thing about working at Nordlo is the good working environment. My friendly and knowledgeable colleagues make it enjoyable to go to work every day. We often work independently, but when we encounter a bigger challenge and need support, no one hesitates to help solve the problem," says Henrik.
When the customer feels safe and satisfied with us as an IT supplier – then I am happy, then we have succeeded.
What is the best thing about working at Nordlo?
"The absolute best thing about working at Nordlo is the good work environment. My friendly and knowledgeable colleagues make it fun to go to work every day. We often work independently, but if you encounter a greater challenge and need support, no one hesitates to help solve the problem," says Henrik.
New challenges keep me on my toes
Although he has worked at Nordlo for almost two years, Henrik still feels relatively new to the industry. "I often encounter new challenges at work since I am still new in the industry, and I love it! New problems and challenges are important for my personal development. Additionally, it makes everyday life exciting, it keeps me on my toes," Henrik continues.
The contact and feedback from customers are also important for development and confidence. "Both positive and constructive criticism are rewarding. But it's clear that I feel especially proud when we receive positive feedback from customers. When the customer feels safe and satisfied with us as their IT provider – then I feel happy, then we have succeeded."
I often encounter new challenges at work as I am still new to the industry, and I love it!
What are you looking forward to work-wise right now?
"My goal is to specialise and gain expertise in a specific area in the future. I am not completely sure which area it will be yet, as there are so many different fields within IT to delve into. But network operations is something I am particularly curious about right now," concludes Henrik.
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