Nordlo takes care of the whole at Swedese
Sitting with a slow booking system with performance that does not meet expectations ahead of Black Week? Not an ideal situation for the logistics optimizer Zhipster, or for Zhipster's customers. Something had to be done – and that’s where Nordlo came into the picture with a scalable operational solution in Azure.
Customer
Swedese
Services from Nordlo
Cloud and Infrastructure
Modern Workplace
Digital Business Development
Security
Branch
Industry and logistics
Collaboration in brief
- External IT department built from the ground up
Own data centre operations and comprehensive partnership for IT environment, security, and continuous development since 2017.
- Dedicated team with strategic digitalisation meetings
Close collaboration with continuous meetings for strategy, development projects, and automation.
- Reliable support that knows the business well
Quick assistance from technicians who never have to start from scratch thanks to a deep understanding of the business.
Challenge
From forgotten customer to prioritised partnership
A secure and reliable IT environment forms the foundation for most businesses, but more than well-functioning and tailored technology is required for a successful IT partnership. For Swedese, it was about finding an IT partner that provides dedicated, proactive, and personal support on their digitalisation journey.
We came from suppliers where we disappeared in the crowd. Nordlo has the right focus on us as a company and I feel that our collaboration is deepening all the time.
Solution
External IT department with data centre and continuous development
The collaboration began in 2017 with the establishment of a new IT environment, which has since been operated in Nordlo's own data centre. Today, Nordlo functions as Swedese's external IT department and partner for operation, security solutions, service desk, workplace, network, and more.
Initially, it was about building and operating a well-functioning IT environment, but it was clear that the parties worked well together and the collaboration expanded with more services and development projects, including a new intranet. "We have a close collaboration with ongoing digitalisation meetings to discuss strategy and ensure we deliver good services. It is enjoyable to work with Swedese, who are keen to try new things, develop and automate in order to stay at the forefront," says Torgny Karlsson, business developer at Nordlo.
We have built together from the ground up to create a strong IT environment and increased efficiency at all levels.
Results
Close partnerships at all levels with reliable support
"We have built together from the ground up to create a strong IT environment and increased efficiency at all levels. Moreover, Nordlo is a large company with strength, and we always feel prioritised. There are many reasons to simply stay," says Peter Andersson.
Peter also wants to highlight Nordlo's competent and reliable support: "It is easy to get in touch with technicians who always provide quick help when you need it. The collaboration is close, and it shows that Nordlo knows us well. You never have to start from scratch; that feels very secure."
Security and Development Forward
"Together with Nordlo, we always look at how we can streamline and secure our operations. We have carried out several projects related to security and will continue to work on this going forward," says Peter Andersson.
"Collaborating with us at Nordlo means a close partnership on all levels – strategic, tactical, and operational. Our dedicated customer team ensures that Swedese receives the support they need to continue developing their IT environment and security solutions, as well as to develop knowledge and awareness among all employees," concludes Torgny Karlsson.
About Swedese
Classic Swedish furniture company since 1945
Swedese was founded in 1945 and is a classic Swedish furniture company whose designs adorn both private homes and public spaces. The head office is located in Vaggeryd in Småland, where one of the two factories is situated. The other factory is located in Äng outside Nässjö.
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