A proactive IT partnership between Nordlo and Bengt Dahlgren Göteborg
Bengt Dahlgren Göteborg had clear expansion plans and a high growth rate that required a proactive IT partner with high operational reliability and dedicated user support. As part of Sweden's leading technology consulting companies, they needed a stable and scalable IT environment that could grow with the business and understand the specific challenges of the construction industry.
Customer
Bengt Dahlgren
Services from Nordlo
Modern workplace
Cloud and infrastructure
Security
Collaboration in Brief
- Proactive partnership tailored for growth
Full IT outsourcing with a scalable solution that supports expansion plans and high growth rates.
- Personalised service desk that stands out
Knowledgeable, efficient, and personal support that goes above and beyond with a familiar approach.
- Renewed trust after successful collaboration
The agreement was renewed after three years of close cooperation and continuous development together.
Challenge
Expansion plans require scalable IT and proactive support
Nordlo began its collaboration with Bengt Dahlgren Göteborg AB in 2019 with the aim of creating a stable and scalable IT environment. The company is part of Bengt Dahlgren, one of Sweden's leading technical consulting firms, and had clear expansion plans which, combined with a high growth rate, required a proactive and advisory IT partner that delivers high operational reliability and engaged user support.
The choice fell on Nordlo, and in 2023, after three years of successful collaboration, the contract was renewed as it had worked very well with a personal and familiar approach that permeates the entire organization, whether talking to the account manager, technician, or support.
Solution
Full IT outsourcing with a personal service desk that stands out
The close collaboration has led to a good insight into the customer's needs but also solid knowledge of the challenges in the construction industry. Today, Nordlo Bengt Dahlgren is Göteborg's comprehensive IT provider, which means full outsourcing of IT operations including client management, security services, server operations in Nordlo's own data centre, and a highly appreciated service desk.
Proactivity, proximity, and personal contact have been important since the beginning and are a significant reason why the partnership has worked so well, where the close dialogue has allowed the parties to adjust and develop the collaboration together over the years.
It is personal and familiar whether you are talking to an account manager, technician or support. It permeates the whole of Nordlo.
Results
Personal service desk and developing partnerships
That the technology works is a given, but Nordlo's knowledgeable, efficient, and personal service desk is something beyond the ordinary. The close dialogue with Nordlo has allowed the parties to adjust and develop the collaboration together over the years, where both the partnership and the delivery have been very good while working together to become even better.
The personal and familial approach permeates the entire Nordlo organization and creates security and continuity in the collaboration, which is especially important for a growing technology consulting company with high demands for operational reliability.
About Bengt Dahlgren
Leading engineering consultancy in community building
Bengt Dahlgren was founded in 1952 and is today one of Sweden's leading independent engineering consultancies that assists clients throughout the entire construction process, from the idea to the management stage. The group operates throughout the community building process and consists of 7 companies and over 600 employees working across Sweden and internationally. They have also been named the industry's best employer several times.
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