New report from Radar reveals the most sought-after qualities in Nordlo’s IT market

Fredrik Almén, CEO of Nordlo.

In Radar's latest customer satisfaction report, commissioned by Nordlo, customers were given the opportunity to evaluate the company as a partner in various areas of operation, including operations, business systems and resources. The results are compared with Radar's data on the overall market average, including from their annual supplier quality review, in which over 1,000 companies participate.

“This year's survey shows that Nordlo is a proactive supplier that understands and helps drive its customers' businesses forward. We are convinced that these are qualities that will become increasingly sought after among companies in the future.”

The results are presented in four main areas:

• Infrastructure and operations (servers, storage IaaS, networks, etc.)

• Business-oriented IT (applications, SaaS, business systems, integration, etc.)

• User-oriented IT (workplace, telephony, service desk, etc.)

• Consultants and resources (strategic consultants, technical specialists, developers, technical resources)

The assessment applies to delivery in relation to agreement/expectations and is carried out by customers rating the supplier on a scale (Customer Satisfaction Index, CSI) between one and five, where one (1) point corresponds to the lowest rating and five (5) points corresponds to the highest rating.

“In the areas of infrastructure and operations, as well as business-oriented IT, we are well above the market average, and more and more customers are recommending us, which is an indication that we understand our customers' businesses, are proactive and value close cooperation,” says Fredrik Almén.

“Overall, Nordlo is performing well and is above the market average in all areas and is actually improving in certain criteria, which is contrary to the market, where we have recently seen consistent declines. This is positive,” writes Radar in the report.

For further information, contact:
Fredrik Almén, CEO Nordlo, +46 70 333 15 59, fredrik.almen@nordlo.com