Drevelin Ortopedi – With a focus on safety and relationship building
Drevelin Ortopedi has grown from about 30 to over 100 employees since they became a Nordlo customer in 2008 and is now established in several cities with high security requirements for patient information. As Norway's oldest orthopedic workshop since 1859, they need an IT partner that can provide high value on security while also acting as an advisor on the digitalisation journey and contributing to relationship building.
Customer
Drevelin Ortopedi
Services from Nordlo
Cloud and infrastructure
Security
Digital business development
Modern workplace
Cooperation in brief
- External IT department with total delivery
Infrastructure, operations, meeting rooms, telephony and all equipment with a focus on the security of patient information.
- Digitalisation partner with risk assessments
Advice on technology, implementation, and costs to avoid costly misinvestments.
- Relationship building and high priority
Good follow-up, communication, and trustworthy people who see the customer through growth and expansions.
Challenge
Orthopaedic workshop with patient information requires a secure IT partner
The delivery to Drevelin Ortopedi started in Bergen, and since then the business has grown from approximately 30 to over 100 employees. They are now established in several cities such as Skien, Haugesund, Kristiansand, and Bergen, and when Drevelin Ortopedi became a customer of Nordlo, they had several challenges with IT.
With a lot of patient information, it is important that they avoid downtime that could affect customers since loss of access to patient information will impact customers directly. They need a secure IT partner where everything works at all times, and Nordlo ensures that the data systems are fully operational with punctuality and expertise that provides great security.
Solution
Total supplier and external IT department focused on the entire journey
Nordlo is a total supplier and provides the entire infrastructure solution, meaning they handle everything from IT and operations to meeting room solutions, telephony, hardware, PCs, monitors, and all the equipment needed. Nordlo acts as the client's external IT department and has been involved in the planning of infrastructure and operational solutions, procurement, and during the expansion of systems and solutions.
"Nordlo has good customer service, quality, and communication. They are excellent at following up and have skilled people who see you," says Petter Christensen, managing director at Drevelin Ortopedi.
Nordlo participates in many critical processes around purchasing and development with cost analyses and risk assessments together with the client, acting as a digitalisation partner to assist in implementing new digital solutions where possible.
Future-oriented security and digitalisation consulting
Technology is advancing, so Nordlo often looks at what technology is available and provides advice on implementation, procurement, and costs. A typical challenge is that many make poor investments that become costly later, which is important to avoid.
"In 2008, the security requirements were not the same as they are today. Nordlo is also future-oriented and has really done a great job in providing us with good security with well-functioning systems. It is a comfort to know that you have people you can trust," says Christensen.
Nordlo has good customer service, quality and communication. They are good at following up and have skilled people who see you.
Result
Predictability with everything gathered in one place
Having all IT services gathered in one place is, according to Christensen, an advantage, and when other providers have tried to take over, he stands firm with Nordlo. Having everything combined with one provider is best because they become well acquainted and it is an advantage to know who to relate to.
"They have skilled people and are good at follow-up. We are highly prioritised and well taken care of. We notice that they are good at relationship building and have the customer in focus. There is good dialogue and communication when challenges arise. We have had a lot of focus on security, and Nordlo has helped us with that," says Christensen.
They receive quick responses, and Nordlo has both control and expertise, with assistance for everything from operations and cooling, security and quality, to development and procurement.
About Drevelin Ortopedi
Norway's oldest orthopaedic workshop with specialist expertise
Drevelin Ortopedi AS is Norway's oldest orthopaedic workshop since 1859. They are a total supplier of orthopaedic aids and consist of specialists in various fields within orthopaedics, including orthopaedic engineers, orthopaedic technicians, and occupational therapists. They are also specialised in orthoses for children and collaborate closely with the teams surrounding the children in the various departments at the hospital and in the municipality.
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