Reliable IT and proactivity are decisive when Pac chooses an IT partner
As a customer, one always wants to feel that their IT partner is working with curiosity, commitment, and proactively to streamline and improve the business. When Mats Nyström, CEO of Pac, felt during the pandemic that the then IT provider had lost focus, it was time to think outside the box. That's where Nordlo came into play, which has since delivered comprehensive solutions within operations and networking.
Customer
Pac
Services from Nordlo
Cloud and infrastructure
Modern workplace
Branch
Industry and logistics
Collaboration in brief
- Operational reliability that keeps the entire flow running
With Nordlo backing them, Pac can rely on operations and the network functioning without interruption – from order to delivery.
- A partner that sees the whole picture
We understand Pac's everyday life and support everything from warehousing and logistics to the digital work environment of the employees.
- Security through close collaboration
With personal contact and quick response, we create trust and long-term commitment in the partnership.
Challenge
In search of a proactive and engaged IT partner
Pac needed an IT and digitisation partner that was close by and working proactively to improve and streamline operations in a cost-effective manner.
"We want a partner who considers us a good customer, who curiously looks at our business to see what can be done differently. Our team at Nordlo has been with us for a long time and helps us with scalable and reliable IT," says Mats Nyström, CEO of Pac.
Solution
A seamless experience for Pacs employees and customers
Nordlo is a complete provider of Pacs operations and networks. When the operations were taken over, the management of all systems and applications was moved to Nordlo's own data centres. Pac provides consumption solutions to hotels and restaurants, and operational reliability is of utmost importance for the logistics process of transactions, inventory, incoming deliveries, and outgoing deliveries to function. Additionally, firewalls and networks must be stable to manage the operations in Pac's enormous warehouse. Nordlo monitors and ensures that Pac's systems run without downtime, and if anything happens, we can quickly take action.
Nordlo also provides its employees with computers so they can work closely and efficiently, whether they are at the headquarters in Örebro or at the sales offices in Skåne, Gothenburg, Stockholm, and Sundsvall. The team at Nordlo ensures that all IT works for both employees and customers. The result is a seamless experience from purchase on the website, through inventory and subcontractors, all the way to the goods arriving at the end customer.
"Our customers always have a need for our goods, especially before holidays. An interruption in IT operations would mean orders not going out immediately and hassle for our subcontractors and couriers. It would primarily affect the end customer and their trust in Pac. Our specialist team at Nordlo ensures that this doesn't happen."
Our team at Nordlo has been around for a long time and helps us with scalable and reliable IT.
Results
Good relationships that last
A long-term, close partnership is important for Mats Nyström, who initiated the relationship with Tomas, Anders, Mattias, and Markus at Nordlo in Örebro even before they joined the Nordlo Group.
"I want to know the people I work with, so it was a given to follow our experts when we already had a relationship there," Mats continues, describing Nordlo as a reliable IT partner and a strategic advisor.
Personal contact is important, as is knowledge about Pac as a company, and if something happens, help can be obtained quickly. "When we call, we get to speak with people who know who we are, what we do, and how they can assist us. It feels reassuring to go directly to a person who understands and gets straight to work on the issue. Security and closeness mean you never have to start over from scratch."
About Pac
Consumables for the whole of Scandinavia
Pac AB was founded in 1973 in Örebro and purchases, stores and sells disposable and consumable items for Hotels, Restaurants, Catering and the Grocery industry throughout Scandinavia. This includes, for example, all types of packaging for take away, napkins and hygiene paper, carrier bags and sacks as well as dishroom products and cleaning materials.
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