Service desk

With our knowledgeable service desk, your users get fast support, for an improved digital work environment so you can work without disruption. We make life easier for both users and IT managers by offering close co-operation and a single point of contact (SPOC) for all your IT-related incidents and disruptions.

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What is a service desk for businesses?

A service desk is your central point of contact, or Single Point of Contact - SPOC, for all your IT-related questions and problems. Nordlo offers a comprehensive solution for technical support and incident management, covering everything from basic support to advanced problem solving. Our team of experienced IT technicians and specialists manages most issues directly through first-line support.

Why should we have a service desk?

An experienced and dedicated team that supports your company with IT-related problems enhances both availability and performance in your IT systems. This, in turn, boosts employee productivity, enabling them to focus on their work without interruptions from technology failures.

An outsourced service desk gives you access to broad IT expertise, leading to both flexibility and cost efficiency. This reduces the need for internal resources to deal with employee problems. Nordlo also offers greater availability with more generous opening hours at a more reasonable cost than in-house support. So hand over responsibility for your support to us at Nordlo and focus your internal IT resources on developing your business, for a more strategic use of expertise in your company.

Read more about Nordlo's service desk solutions

CUSTOMER CASE

Successful partnership between Nordlo and Cervera

Nordlo acts as a single point of contact for all IT-related issues, ensuring smooth and efficient handling once a problem arises.

DELIVERY

Managed services – IT that grows with you

Nordlo's managed services offer a scalable IT environment tailored to your business, complemented by a dedicated support team that is always close and understands your business.

DELIVERY

Full-service partnership – Outsource your entire IT operations

Outsource your entire IT to Nordlo. We guarantee a reliable and secure environment, including support that is always available for your employees and customers.

CUSTOMER CASE

Forward-thinking and seamless end-to-end solution for SIGI Europe

Nordlo offers SIGI Europe a seamless service desk solution to support their digital transformation and growth.

Would you like to get in touch?

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