Service desk
With our knowledgeable service desk, your users get fast support, for an improved digital work environment so you can work without disruption. We make life easier for both users and IT managers by offering close co-operation and a single point of contact (SPOC) for all your IT-related incidents and disruptions.
What is a service desk for businesses?
A service desk is your central point of contact, or Single Point of Contact - SPOC, for all your IT-related questions and problems. Nordlo offers a comprehensive solution for technical support and incident management, covering everything from basic support to advanced problem solving. Our team of experienced IT technicians and specialists manages most issues directly through first-line support.
Why should we have a service desk?
An experienced and dedicated team that supports your company with IT-related problems enhances both availability and performance in your IT systems. This, in turn, boosts employee productivity, enabling them to focus on their work without interruptions from technology failures.
An outsourced service desk gives you access to broad IT expertise, leading to both flexibility and cost efficiency. This reduces the need for internal resources to deal with employee problems. Nordlo also offers greater availability with more generous opening hours at a more reasonable cost than in-house support. So hand over responsibility for your support to us at Nordlo and focus your internal IT resources on developing your business, for a more strategic use of expertise in your company.