Service Desk
Our highly regarded, professional service desk connects you directly with technical experts who provide rapid support when you need it. Your coworkers can turn to us with all IT-related questions and incidents for efficient, hassle free workdays.
Service Desk for Businesses
What is included in the service desk?
A service desk is your central point of contact, or Single Point of Contact – SPOC, for all your IT-related questions and issues. Nordlo offers a comprehensive solution for technical support and incident management, covering everything from basic assistance to advanced problem resolution. The service desk consists of our experienced and knowledgeable IT technicians and specialists who handle most cases directly in first line support.
Advantages of a servicedesk
Why is a servicedesk important?
An experienced and committed servicedesk that supports your company with IT-related issues increases both the availability and performance of your IT systems. This, in turn, boosts the productivity of your employees, allowing them to focus on their work without being disturbed by technology issues.
An outsourced servicedesk gives you access to broad IT expertise, which leads to both flexibility and cost-effectiveness. This is because the need for internal resources to handle employee issues decreases. Nordlo also offers greater availability with more generous opening hours at a more reasonable cost than internal support. So, hand over the responsibility for your support to us at Nordlo and focus your internal IT resources on developing your business, for a more strategic use of skills in your company.
