A top class Service Desk is key
In order for your business IT to function perfectly, Nordlo offers customer-focused single point of contact support (SPOC) that are able to take care of your entire IT environment.
A proactive, flexible Service Desk for all your needs
For an IT environment to work effectively, a company needs simple, local access to skilled IT support that keeps an eagle eye on your IT environment. That is why we offer local support with fast response times. We can also provide support at your premises when needed. When you call our support staff, you talk directly with our local technicians without being transfered between various departments. We always strive to solve the problem directly during the first call.
We also work proactively by analysing, presenting and taking action on recurrent problems and offering potential improvements. Because you enjoy rapid assistance with all your IT related issues, you avoid the usual bottlenecks that can easily occur when something in the IT environment goes wrong, and your productivity increases when everything that has to do with IT is running as smoothly as possible. An IT environment that works as it should leads to greater satisfaction amongst both your employees and customers.
Fields of application
- Proactive support, close to the customer
- Customer portal – provides an overview of the company's IT environment.
- SPOC (Single point of contact)
- Change management (minor changes)