Norsk Tur enjoys
In keeping with its motto “Bespoke quality every step of the way,” Norsk Tur needed tailor-made IT and telecommunications solutions to help it remain constantly available to its customers and never having to experience a communications outage.
Tour operator Norsk Tur organises group travel to destinations around the world for private individuals and companies. The company has been a customer of Nordlo in Vennesla for around 20 years.
“Nordlo make sure we never experience downtime and that we’re accessible 24/7 to our customers, who may well be in different time zones or need to reach us any time of the day,”
- Anne Kristin Krzyzowski, production manager at Norsk Tur.
All IT and telecom solutions are supplied and operated by Nordlo. The IT platform is a tailor-made combination of cloud services and on-site service solutions.
Nordlo’s automatic IT operations and SLA agreements mean that IT solutions are never down. Furthermore, Nordlo’s consultants are on-site at Norsk Tur for a given number of hours per week to safeguard user satisfaction.
The flexible telephone exchange solution at Mobilt Bedriftsnett means customers are always answered. What’s more, it’s free to call internally and employees can manage their own availability. The solution allows employees to note their absence and see if colleagues are available or busy. Thus customers always reach the right person. Also, 1881 is integrated to show who’s calling.
“Nordlo understands our needs down to the smallest detail and proposes solutions that help us live up to our motto. Also, it’s really convenient only having to work with a single supplier,” says Krzyzowski.
Read more about Norsk Tur at norsktur.no
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