Effective collaboration between Norgesplaster and Nordlo
Norgesplaster AS produces and sells a wide range of plastics for both the Norwegian and the international market. They have a strong focus on product development and are a leading one-stop supplier for the treatment of wounds, first aid, sports medicine and semi-finished products for medical consumables (electrodes).
Norgesplaster has a modern factory located in Vennesla, where stable, responsive IT systems are extremely important to them. A stable network is important for securing access to all systems. Employees in production work shifts, which requires stable operations around the clock. The company also wants employees to be independent IT users, secure in the use of their tools.
The company has 66 employees, most working in the premises in Vennesla. About 45 of the employees are daily users of IT solutions.
Norgesplaster’s expectations of their IT provider are that high-quality solutions are delivered at competitive prices and with effective collaboration.
"It’s helpful to know that we have a sound, local business partner, who is easily accessible for us at Norgesplaster", explains Rune Grinde, CEO at Norgesplaster.
”Regular visits mean that Nordlo’s consultant has become a useful colleague for employees at Norgesplaster", says Per Turnes, Managing Director, Norgesplaster
Nordlo supplies a network line and network equipment to Norgesplaster and takes care of the stable operation of the network. The server solution with SQL is hosted at Nordlo Vennesla’s ultra-modern data centre, where Nordlo also provides firewall, security, a Remote Desktop solution, backup solutions and client applications such as Microsoft 365.
To guarantee network access, even in cases when the line is down, the solution is set up with a 4G backup solution for login access. As one element of the desire for independent users, consultants from Nordlo visit the company every week, enabling employees to engage with the consultants face to face. This also lowers the threshold for employees in their use of Nordlo’s support desk.
In addition to IT solutions, Nordlo Vennesla is also Norgesplaster’s partner for telephony solutions. Nordlo operates their central PABX system and supports their mobile operating network, to guarantee good phone availability and optimal extensions.