Historically, the Swedish Association of Graduate Engineers managed its IT operations using its own staff, but from 2005 this was handled by SACO IT-Service AB using temporary operations staff. However, in 2015 it was time for a change and a procurement was carried out to outsource the IT function to an external party. The winning supplier was Dicom, which became Nordlo following a merger. Cost was the primary reason for the Swedish Association of Graduate Engineers deciding to procure its IT services rather than managing them in-house.
Helped by external procurement consultants, SACO IT-Service carried out a procurement exercise, and the overall conclusion at the end of the procurement was that Nordlo was the best supplier. The decision was largely due to Nordlo being able to provide just the right individuals and competence for the procurement meetings. “This meant that as a potential customer we felt we were a priority, and also that few questions had to wait for answers. Nordlo’s representatives at these meetings were able to explain their solutions at all levels, so the majority of questions we asked them could be answered there and then. Other positive aspects during the procurement were that the suggested solution they presented was transparent, and that there were concrete, factual reasons behind their choice of solution, together with advantages for our everyday administration processes”, says Daniel Milovan, IT Manager for the Swedish Association of Graduate Engineers.